Do you ship to Canada, Mexico, Alaska, etc....?
The simple answer is yes we do, but orders outside the lower 48 will be charged a shipping fee and must be placed by phone. Also, per our contract with Arctic Cat/Textron Off Road we aren't permitted to ship OEM parts & accessories outside the USA. We can sometimes ship after-market accessories or any of our AWESOMEOFFROAD branded items anywhere in the world. To place an order outside the lower 48 just give our Parts Department a call during business hours at 502-863-0920.
When will my item(s) ship?
Typically, we process orders by the next business day. If your item is in stock it will ship ASAP, but because we have limited warehouse space we sometimes order items from our vendors and ship them to you once they arrive at our store. It can take up to 3 business days to process your order. We can also drop ship items directly to you from some of our vendors. In all cases, you will receive a tracking number via email as soon as your order is packed up and ready to go. Economy Shipping is free and typically takes 7-10 business days to get to you from the time it leaves our shop. We also offer Expedited Shipping which will get your item to you much faster once we are able to ship it out. If we have issues with items on back order or items that are no longer available, we will contact you as soon as possible.
What if my package is damaged?
Once you receive a shipping notification letting you know that your order is on its way, you have 30 days to make us aware of any shipping damage or missing packages/parts. After 30 days we are unable to file damage claims with our shipping partners and no accommodations can be made for damage or missing packages.
What is your return/cancellation policy?
Hassle-Free Returns
We’re Here to Help!
We want you to be completely satisfied with your purchase. If for any reason you need to return an item, we’ve made the process simple and straightforward.
Easy Returns – 30-Day Policy
You have 30 days from the date of purchase to return your item for a refund or exchange.
To ensure a smooth return:
✅ The item must be unused, in its original condition, and include the original packaging.
✅ A receipt or proof of purchase is required.
❌ Please do not send your item back to the manufacturer.
Partial Refunds (When Applicable)
In some cases, a partial refund may be granted:
- Items that are not in their original condition, are damaged, or have missing parts (unless due to our error).
- Items returned after the 30-day window.
Fast & Secure Refunds
Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a few business days.
Haven't Received Your Refund Yet?
If your refund hasn’t arrived:
- Check your bank account again.
- Contact your credit card company – sometimes it takes a few days to process.
-
Check with your bank – there may be additional processing time.
If you’ve done all of this and still haven’t received your refund, please reach out to us at Awesomemowerparts@gmail.com – we’re happy to assist!
Exchanges – We’ll Make It Right
If you received a defective or damaged item, we’ll replace it with the same product. Just email us at awesomemowerparts@gmail.com and send the item to:
📍 2080 Cynthiana Rd, Georgetown, Kentucky, US 40324
Gift Returns – No Problem!
🎁 If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return value. Once we receive the item, we’ll mail you a gift certificate.
If the item wasn’t marked as a gift at checkout, or if it was shipped to the gift giver first, we’ll issue the refund directly to them.
Returning Your Item
📦 Ship your return to:
2080 Cynthiana Rd, Georgetown, Kentucky, US 40324
💰 Return shipping costs, Unless otherwise stated are the responsibility of the customer and are non-refundable. If a refund is issued, the shipping cost will be deducted from your refund.
📍 Shipping times may vary depending on your location.
🔒 For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.
What is Affirm?
Buy now, pay later! Just select "affirm" as your method of payment at checkout. For more information, click here.