Do you ship to Canada, Mexico, Alaska, etc....?
The simple answer is yes we do, but orders outside the lower 48 will be charged a shipping fee and must be placed by phone. Also, per our contract with Arctic Cat/Textron Off Road we aren't permitted to ship OEM parts & accessories outside the USA. We can ship after-market accessories or any of our AWESOMEOFFROAD branded items anywhere in the world. To place an order outside the lower 48 just give our Parts Department a call during business hours at 502-863-0920.
When will my item(s) ship?
Typically, we process orders by the next business day. If your item is in stock it will ship ASAP. It can take 1-3 business days to ship your order. Occasionally we will order items from our vendors and ship them to you once they arrive at our store. We also sometimes drop ship items directly to you from our vendors. In all cases, you will receive a tracking number via email as soon as your order is packed up and ready to go. If we have issues with items on back order or items that are no longer available, we will contact you as soon as possible.
What is your return policy?
Unless otherwise stated in the item description, all items are returnable within 5 days of receipt. Items must be in new, unused condition and in unopened original packaging. We reserve the right to charge a restocking fee or adjust refund amount for damages. There will be a 20% restocking fee on special order parts. No returns on electronic repair parts or OEM parts that have been removed from the OEM packaging. Please contact us at 502-863-0920 or firstname.lastname@example.org to begin processing your return. Once approved, just send the item back to us at:
1030 Paris Pike
Georgetown, KY 40324
When the item is received here at our store, confirmed to be in new, unused condition and in the original packaging, your refund will be processed. We reserve the right to charge a restocking fee or adjust refund amount for damages. Please allow 5-7 business days for refund to process.
What is Affirm?
Buy now, pay later! Just select "affirm" as your method of payment at checkout. For more information, click here.