Freecom 4x

No cable needed—software updates are done Over the Air using the Cardo Connect app. Go to Settings, select your unit, and install the latest update. You may also update via USB using the Cardo Update app on your computer. Keeping your unit updated ensures bug fixes and new features. Update before first use.

Yes. All Cardo units are fully waterproof, allowing you to ride in the rain while maintaining clear communication.

Your unit supports Fast Charging. You get 2 hours of talk time after just 20 minutes of charging, and a full charge in about 2 hours.

Your unit supports charge-while-riding. Simply plug into a power bank or motorcycle power source while riding to extend battery life beyond normal runtime.

Do NOT open or replace the battery yourself, as this compromises waterproofing. Try charging for 4 hours, or test with a different charger/cable. If issues persist, contact support.

Charge for at least 4 hours. If the problem continues, test a different charger or USB cable. Do NOT open the unit or replace the battery yourself—this voids waterproofing. Third-party batteries exist, but Cardo does not recommend DIY replacement due to damage risk.

Avoid storing the unit unused for more than 3 months. Charge it once every 3 months for at least 4 hours to maintain battery longevity.

Download the Cardo Connect app for configuration, remote operation, and over-the-air updates.

Yes. Your FREECOM X connects to all Cardo units via universal Bluetooth. Freecom+ and Packtalk units pair normally. G and Q units must be put in phone-pairing mode first.

1) Start intercom pairing on your unit. 2) On the other headset, start universal pairing or phone pairing. 3) Wait for pairing to complete.

Sound by JBL is pre-activated by default. Select sound profiles in the Cardo Connect app under Audio Settings.

Yes. Music and intercom can run together, and music lowers automatically when someone speaks. Exception: the middle rider in a 3–4 rider group cannot use both at once due to channel limitations.

Reset the device: Press Intercom + Media + Mobile buttons for 5 seconds until the LED flashes purple and the unit shuts off. Then turn it back on.

Range is measured under optimal test conditions. Terrain, trees, buildings, and powerlines can reduce real-world performance.

Music sharing only works with FREECOM X and SPIRIT units. It does not work with older Cardo generations.

Yes. Use the 3.5mm jack to plug in your preferred earbuds or aftermarket speakers.

No. Intercom and FM radio work independently of your phone. A phone is only needed for music streaming and call functions.

Actual intercom range varies by terrain, obstacles, wireless interference, and line-of-sight. Published range is maximum performance in ideal conditions.

For best audio: 1) Determine where your ear sits inside the helmet. 2) Align speakers to that point. 3) Position them as close as possible—use booster pads if needed. 4) If helmet ear cavities are misaligned, place speakers outside the cavity opposite your ears.

Download the ROHS-COC Certificate.

Download the Freecom X Declaration of Compliance.

Music sharing works with Cardo units from the same generation: PACKTALK EDGE/NEO/CUSTOM, FREECOM 4X/2X, Spirit HD, and Spirit. It does not work with older generations.

Charge using an AC/DC adapter rated: Input 100–240V 50/60Hz, Output 5V DC 1A. Charging outside 0–40°C (32–104°F) may damage the battery. Never replace the battery with an incorrect type.

Your unit connects directly to newer Sena models via standard Bluetooth intercom—no universal pairing required. Music sharing is not supported between brands.

Yes. Cardo units offer universal Bluetooth connectivity. Start intercom pairing on your unit, then universal or phone pairing on the other device, and wait for connection.